Refund & Replacement Policy
Our policy on transit damage claims, defective equipment replacement, non-returnable sterile items, and refund timelines.
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Transit Damage
Full replacement or repair at no cost if documented within 48 hours of delivery.
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Defective on Arrival
Manufacturing defects within 7 days replaced or repaired per OEM warranty.
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Sterile Consumables
Opened sterile items cannot be returned under Indian bio-safety regulations.
Transit Damage Claims
All consignments leave our Jaipur warehouse bench-tested and 100% transit insured. In the rare case of damage in transit, follow these steps immediately:
Endorse the Damage
Before the driver leaves, note "Damaged Outer Packaging" on the transporter's Consignment Note (LR/POD). This is mandatory for insurance claims.
Document with Photos & Video
Take clear photographs of outer crate damage and affected internal components plus a 30-second unboxing video showing the shipping label.
Notify Us Within 48 Hours
Send documentation via WhatsApp (+91 98291 00000) or email (sales@qualitydentaldepot.in). Claims reported after 48 hours may not qualify for insurance coverage.
We Replace Immediately
Our team initiates the carrier insurance claim and dispatches replacement components or a complete new unit at zero additional cost to you.
Manufacturing Defects & Warranty Claims
Defective on Arrival (DOA)
If equipment exhibits a factory defect within 7 days of delivery, our field engineer will inspect remotely or on-site. Confirmed DOA units are replaced or defective modules repaired at no cost.
Warranty Period (1–5 Years)
All equipment under active manufacturer warranty is repaired using genuine OEM spare parts by certified engineers per warranty guidelines. Quality Dental Depot stocks commonly needed spares in Jaipur for fast turnaround.
Non-Returnable Product Categories
Indian Medical Device Rules & Bio-Safety Compliance
The following items cannot be returned once delivered due to clinical bio-safety and medical sterilisation regulations under the Indian Drugs and Cosmetics Act and Medical Device Rules, 2017.
Return Authorization (Eligible Consumables)
Non-sterile consumables dispatched in error (wrong shade, incorrect size) may be returned within 7 days under these conditions:
Contact Us for an RMA Number
Request a Return Merchandise Authorization (RMA) number from our sales desk within 7 calendar days of receipt. Returns without an RMA will not be accepted.
Original Packaging Required
Goods must be in undamaged original factory cartons with all manuals, documentation, and tamper seals fully intact.
Ship Back to Jaipur Depot
Courier the items to our Jaipur central depot (freight costs borne by buyer unless the error was ours). Provide the RMA number on the outer carton.
Replacement Dispatched
Upon receipt and inspection (typically 1–2 business days), replacement items are dispatched or a credit note is issued within 3 business days.
Refund Timelines & Mode
| Refund Scenario | Timeline | Mode |
|---|---|---|
| Transit damage replacement | Priority dispatch within 3 – 5 business days | Direct replacement unit |
| DOA defective equipment | 7 – 10 business days after inspection | Replacement or repair |
| Warranty claim repair | Per OEM SLA (typically 5 – 15 days) | Repair at Jaipur depot |
| Approved cash refund | 7 – 10 banking business days | NEFT / RTGS to source account |
| GST tax adjustment | Per CGST Act Section 34 | Official GST Credit Note |
Have a Question About This Policy?
Our Jaipur corporate desk is available Mon – Sat: 9:30 AM – 7:30 PM | Sun: Closed. Reach our technical sales team for any clarifications.